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A “Revisited” blog post indicates that I reread the original and used AI-assisted tools (e.g., Grammarly) to improve grammar and word choice.

First published on April 14, 2014. Written by one of my undergraduate student assistants.

SurveyMonkey is an app where one can create a survey, collect responses, and analyze the results. The user can create a new survey, copy an existing survey, or use a template with the option of open-ended or close-ended questions. When the survey is completed, the user can collect responses from a web link embedded in a website, shared on social media, or through email. SurveyMonkey summarizes the results and charts when the answers are collected, but users can export the results.

When using SurveyMonkey, I found it to be relatively easy to use. If I could not figure out how to do something, like using logic questions, I looked it up using the tutorials provided.  I was pleased with how you were able to customize the look of the survey and the ability to add logos, which is great for companies. The option to make open-ended or close-ended questions helps the user get the information they want. If even the question is close-ended, there is an option for a comment box, which I find very helpful. Another significant aspect of SurveyMonkey is its ability to export survey results into either SPSS or Excel. This is ideal for anyone who has to analyze further their results than what SurveyMonkey provides.

Something that I think could be improved is the location of the help center access. It would be helpful to have the help center on the top banner for easier access instead of under the account tab.

Overall I think SurveyMonkey is an excellent tool for surveying and collecting data. It is easy to use, at least for a college student, and can get meaningful information. Companies and schools could benefit a lot from using SurveyMonkey.